Refund policy

Thank you for shopping with Sunflower Shine Decor. We value your satisfaction and strive to ensure you have a smooth and pleasant shopping experience. Please read our Return, Refund, and Warranty Policy carefully before making a purchase.

Return Policy

We offer a 7-day return period starting from the date of delivery.

If you are not satisfied with your purchase or simply change your mind, you may request a return within this period.

To qualify for a return:

  • The product must be unused, undamaged, and in its original packaging (including lamps, lights, bulbs, and accessories).

  • The product and box must be in good resale condition.

  • Proof of purchase (order number or invoice) must be provided.

Once your return request is approved:

  • Our team will arrange a free return pickup from your location.

  • After we receive and inspect the returned item, your refund will be processed within 3 working days.

Refund Policy

Refunds are processed after the returned product is received, inspected, and approved by our team. Refund processing time refers to our internal approval only; the actual time for the money to reflect depends on the payment method and the customer’s bank.

Refund methods:

  • Cash on Delivery (COD) orders: At the time of return pickup, our courier representative will provide the refund in cash to the customer.

  • Online card payments (debit/credit card): Once the return is approved, we will initiate the refund to the same authorized bank/card used for the original purchase. After we process the refund, the time taken for the amount to reflect in your account depends entirely on your bank’s policies and processing cycle. This may take up to 15 working days, depending on the bank.

Important clarification:

  • Our refund processing is completed within 3 working days after inspection.

  • The crediting of funds to your bank account is managed by your bank and is outside our control.

Please note:

  • Refunds will only be issued for products that meet the return condition criteria.

  • Shipping or delivery fees (if applicable) are non-refundable.

Warranty Policy

Some of our products include a manufacturer’s warranty.

If a product stops working due to a manufacturing defect (not caused by misuse, negligence, or accident), we will:

  • Repair the item free of charge, or

  • Offer a replacement or full refund, subject to product availability.

Warranty exclusions:

  • Damage caused by misuse, improper installation, negligence, or accidental breakage is not covered.

  • Repair charges may apply depending on the nature and extent of the damage.

Inspection Upon Delivery

We strongly recommend inspecting your product at the time of delivery in the presence of the courier.

If you notice any damage, missing parts, or defects:

  • Do not accept the delivery, or

  • Inform the delivery agent immediately and contact our support team.

Failure to report issues at the time of delivery may limit your ability to claim for transit-related damages.

Return Location

  • Returns must be initiated from the original delivery address.

  • If your pickup location has changed, additional pickup charges may apply.

Contact Information

For return, refund, or warranty-related inquiries, please contact us:

📧 Email: sales@sunflowershinedecor.shop
📞 Call / WhatsApp: +971 521640650

Our support team will guide you through every step of the return and refund process.

Important Notes

  • All return requests must be submitted within 7 days of receiving the product.

  • Refunds are processed within 3 working days after inspection of the returned item.

  • Products returned without original packaging or in used/damaged condition are not eligible for a refund.

  • Intentional or accidental damage may result in additional charges.

Thank you for choosing Sunflower Shine Decor.

We appreciate your trust and cooperation and look forward to serving you with quality products and reliable service.